The Royle, Water Street, Great Harwood, Blackburn.
The Royle in Water Street, Great Harwood, Blackburn is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone and treatment of disease, disorder or injury. The last inspection date here was 11th August 2017
The Royle is managed by The Royle.
Contact Details:
Address:
The Royle Great Harwood Health Centre Water Street Great Harwood Blackburn BB6 7QR United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Royle on 14 July 2016. The overall rating for the practice was requires improvement. Risks to patients and staff were not fully assessed. There was limited evidence that audit was driving improvement in performance to improve patient outcomes. Records kept for staff training and induction were poor.
The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for The Royle on our website at www.cqc.org.uk.
This announced comprehensive follow up inspection was undertaken on 6 July 2017. Overall the practice is now rated as Good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and generally well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with both routine and urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the provider should consider making improvements are:-
Maintain an overview of significant events and complaints to enhance monitoring and identification of themes.
Consider arranging more frequent staff and clinical meetings to share information and learning.
Update the training of staff responsible for infection control audits to ensure the maintenance of the cold chain.
The patient participation group (PPG) should be further developed to represent the voice of patients.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Royle on 14 July 2016. The overall rating for the practice was requires improvement. Risks to patients and staff were not fully assessed. There was limited evidence that audit was driving improvement in performance to improve patient outcomes. Records kept for staff training and induction were poor.
The full comprehensive report on the July 2016 inspection can be found by selecting the ‘all reports’ link for The Royle on our website at www.cqc.org.uk.
This announced comprehensive follow up inspection was undertaken on 6 July 2017. Overall the practice is now rated as Good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and generally well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with both routine and urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The areas where the provider should consider making improvements are:-
Maintain an overview of significant events and complaints to enhance monitoring and identification of themes.
Consider arranging more frequent staff and clinical meetings to share information and learning.
Update the training of staff responsible for infection control audits to ensure the maintenance of the cold chain.
The patient participation group (PPG) should be further developed to represent the voice of patients.
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