The Sanctuary Office, Burton Latimer, Kettering.The Sanctuary Office in Burton Latimer, Kettering is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, dementia, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 26th September 2019 Contact Details:
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11th January 2017 - During a routine inspection
This announced inspection took place on the 11 and 13 January 2017. The Sanctuary office provides a personal care service to people who live in their own homes. At the time of our inspection the service was supporting eight people. The provider was also the registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. People received care from staff that were friendly, kind and caring; passionate about providing the care and support people needed and wanted to enable them to stay in their own homes. Staff had the skills and knowledge to provide the care and support people needed and were supported by a provider who was visible and approachable, receptive to ideas and committed to providing a high standard of care. People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person's individual requirements and promoted treating people with dignity. Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. People told us that they felt cared for safely in their own home. Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005. The provider was closely involved in the day to day running of the agency and continually monitored the quality of the service provided. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to and acted upon.
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