People were respected and involved in their care. The service provided information to help people to understand their condition and to support them in making decisions about care based upon their individual needs.

People were positive about the care they received. We looked at feedback forms collected by the provider. One person wrote "Excellent care and attention to detail has been given to me at all time." Another person commented "You have helped me to become confident and positive about my future." Care and treatment was personalised and people's progress was monitored regularly. Care records were well kept and fit for purpose.

The service co-operated with other healthcare providers to ensure people received safe and consistent care. The provider had a care co-ordination policy in place and communicated regularly in writing with other clinicians involved in the care of people who used the service.

Non-clinical and clinical staff were supported appropriately by the provider to maintain their knowledge and skills. For non-clinical staff this was related to internal training opportunities. Clinical staff were encouraged to transfer their knowledge gained in other clinical positions to their role at the service.

Service quality was regularly assessed and monitored through audit, data analysis and collecting feedback from people. The provider was proactive in using this information to improve care.