The Surgery@Aylestone in Leicester is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 27th December 2019
The Surgery@Aylestone is managed by The Surgery@Aylestone.
Contact Details:
Address:
The Surgery@Aylestone 672 Aylestone Road Leicester LE2 8PR United Kingdom
Telephone:
0
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2019-12-27
Last Published
2017-06-07
Local Authority:
Leicester
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Surgery@Aylestone on 24 March 2017. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
The practice’s computer system alerted GPs if a patient was also a carer. The practice had identified 72 patients as carers (2% of the practice list). Written information was available to direct carers to the various avenues of support available to them. The practice provided information to patients who may be a young carer to ensure these patients were aware of the support services available to them.
Information about services and how to complain was available.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour.
The areas where the provider should make improvement are:
Continue to monitor patient satisfaction results in relation to the issues highlighted in the national GP patient survey in order to improve patient satisfaction in relation to appointment access and ability to get through to the practice by phone.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
