The University Medical Centre in Canterbury is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 6th February 2017
The University Medical Centre is managed by The University Medical Centre.
Contact Details:
Address:
The University Medical Centre Giles Lane Canterbury CT2 7PB United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at University Medical Centre on 24 October 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
The practice was the lead primary care service provider of mental health services for four local clinical commissioning groups. As a consequence the practice offered a range of mental health services to its patients and patients not registered at the practice, including psychological therapies and an eating disorder service.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Consider a process to review and analyse significant events to identify any trends and maximise learning.
The practice should improve systems for the recording and management of prescription pads.
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