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Care Services

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The Vale Practice, Crouch End, London.

The Vale Practice in Crouch End, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th December 2017

The Vale Practice is managed by The Vale Practice.

Contact Details:

    Address:
      The Vale Practice
      50-66 Park Road
      Crouch End
      London
      N8 8SU
      United Kingdom
    Telephone:
      02083473330
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2017-12-15
    Last Published 2017-12-15

Local Authority:

    Haringey

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

12th October 2017 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Vale Practice on 12 October 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

  • The practice had clearly defined and embedded systems to minimise risks to patient safety.

  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.

  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.

  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.

  • Results from the national GP patient survey showed that patients’ satisfaction with how they could access care and treatment were above local and national averages; and we saw evidence of actions taken to further improve how people could access appointments and services in a way and at a time that suited them.

  • The provider had taken recent action to improve appointments access and on the day of our inspection urgent same day appointments were available, in addition to routine appointments being available within 24 hours.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by the partner GPs. The practice proactively sought feedback from staff which it acted on.

  • The provider was aware of the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure that appropriate arrangements are in place to control the risk from Legionella (a term for a particular bacterium which can contaminate water systems in buildings).

  • Develop systems for providing support to carers.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice
8th January 2015 - During a routine inspection pdf icon

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Vale Practice on 12 October 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

  • The practice had clearly defined and embedded systems to minimise risks to patient safety.

  • Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.

  • Results from the national GP patient survey showed patients were treated with compassion, dignity and respect.

  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.

  • Results from the national GP patient survey showed that patients’ satisfaction with how they could access care and treatment were above local and national averages; and we saw evidence of actions taken to further improve how people could access appointments and services in a way and at a time that suited them.

  • The provider had taken recent action to improve appointments access and on the day of our inspection urgent same day appointments were available, in addition to routine appointments being available within 24 hours.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

  • There was a clear leadership structure and staff felt supported by the partner GPs. The practice proactively sought feedback from staff which it acted on.

  • The provider was aware of the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • Ensure that appropriate arrangements are in place to control the risk from Legionella (a term for a particular bacterium which can contaminate water systems in buildings).

  • Develop systems for providing support to carers.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

 

 

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