We spoke with three people who used the service. One person told us that there were dental practice’s closer to where they lived. They preferred to come to this practice because of the quality of the service they received. Another person told us that they had recommended the practice to family and friends. All the people we spoke with told us that they were very happy with the care and treatment they had received. People told us they were fully involved in the decisions about their dental care and treatment. They said that the dentists always discussed treatment options and cost with them to help them make an informed decision.

The practice was clean and tidy. Personal protection equipment such as aprons, gloves and eye protection was used appropriately and infection control policies were followed. People we spoke with said that the practice was always clean and tidy.

Staff felt supported and said that they enjoyed working in the practice. They said that communication was excellent and they were all able to contribute to how the service was provided.

There was a complaints procedure in place and any complaint made was recorded and responded to in a timely manner.

Overall, we found that the provider was operating effective systems to ensure patients received appropriate care and treatment in a clean environment.