The Village Practice in London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 19th October 2016
The Village Practice is managed by The Village Practice.
Contact Details:
Address:
The Village Practice 115 Isledon Road London N7 7JJ United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Village Practice on 8 September 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
The practice had not undertaken an infection control audit and we noted that the need to conduct regular audits was not mentioned in its infection control protocol. Shortly after our inspection, we were sent confirming evidence that an infection control audit had taken place and that the protocol had been amended to include reference to the need to undertake regular annual infection control audits.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
The practice had facilities that were equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are
Ensure prescription pad numbers are logged to ensure that security is maintained and that there is an audit trail.
Ensure all Patient Group Directions (PGDs) which allow practice nurses to legally administer medicines are personalised with the practice information.
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