The Wellington Health Centre, St John's Wood, London.
The Wellington Health Centre in St John's Wood, London is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 24th October 2017
The Wellington Health Centre is managed by The Wellington Health Centre who are also responsible for 1 other location
Contact Details:
Address:
The Wellington Health Centre 16 Wellington Road St John's Wood London NW8 9SP United Kingdom
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Wellington Medical Centre on 2 December 2014. The overall rating for the practice was good, however the rating for providing safe services was requires improvement. The full comprehensive report on the December 2014 inspection can be found by selecting the ‘all reports’ link for The Wellington Medical Centre on our website at www.cqc.org.uk.
This inspection was undertaken to check the provider had taken the action we said they must and should take and was an announced comprehensive inspection on 17 August 2017. Overall the practice is still rated as good and the rating for providing safe services has improved from requires improvement to good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice now had clearly defined and embedded systems to minimise risks to patient safety. It had taken the action we said it must and should take at our December 2014 inspection in relation to medicines management. However, we identified some shortcomings in the arrangements checking ancillary emergency equipment and prescription security.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. The practice had taken the action we said it must take at our December 2014 inspection to ensure staff training records were fully completed.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
The majority of patients we spoke with said they found it easy to make an appointment with a named GP but some said there was not always continuity of care. Urgent appointments were available the same day.
The practice had adequate facilities and equipment to treat patients and meet their needs. However, there was no emergency pull cord in the disabled toilet.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Ensure prescriptions left in printers are appropriately secured.
Ensure recorded checks of emergency equipment include ancillary emergency equipment such as oxygen masks, suction pumps and pulse oximeters.
Carry out checks of emergency exit routes to ensure they remain accessible and install an emergency pull cord in the patients’ toilet.
Continue with efforts to improve uptake of childhood immunisations in relation to national targets.
Review the system for the identification of carers to ensure all carers have been identified and provided with support.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Wellington Medical Centre on 2 December 2014. The overall rating for the practice was good, however the rating for providing safe services was requires improvement. The full comprehensive report on the December 2014 inspection can be found by selecting the ‘all reports’ link for The Wellington Medical Centre on our website at www.cqc.org.uk.
This inspection was undertaken to check the provider had taken the action we said they must and should take and was an announced comprehensive inspection on 17 August 2017. Overall the practice is still rated as good and the rating for providing safe services has improved from requires improvement to good.
Our key findings were as follows:
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice now had clearly defined and embedded systems to minimise risks to patient safety. It had taken the action we said it must and should take at our December 2014 inspection in relation to medicines management. However, we identified some shortcomings in the arrangements checking ancillary emergency equipment and prescription security.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. The practice had taken the action we said it must take at our December 2014 inspection to ensure staff training records were fully completed.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
The majority of patients we spoke with said they found it easy to make an appointment with a named GP but some said there was not always continuity of care. Urgent appointments were available the same day.
The practice had adequate facilities and equipment to treat patients and meet their needs. However, there was no emergency pull cord in the disabled toilet.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
However, there were also areas of practice where the provider needs to make improvements.
The provider should:
Ensure prescriptions left in printers are appropriately secured.
Ensure recorded checks of emergency equipment include ancillary emergency equipment such as oxygen masks, suction pumps and pulse oximeters.
Carry out checks of emergency exit routes to ensure they remain accessible and install an emergency pull cord in the patients’ toilet.
Continue with efforts to improve uptake of childhood immunisations in relation to national targets.
Review the system for the identification of carers to ensure all carers have been identified and provided with support.
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