During our inspection we spoke with the provider, one dentist, a dental nurse, hygienist, and the receptionist. We spoke with three people who used the service. Three people completed a questionnaire for us. We also undertook telephone surveys with three people who used the service. We observed one treatment session and looked at five patient records.

People who used the service told us that staff always treated them with respect. One person told us, “I am always treated with respect by staff. They call me by my name.” Another person told us, “Staff treated me with the utmost of respect.”

People told us they were involved in discussions about their treatment. They told us they received a treatment plan with the cost of the treatment. We were told by people that they always felt safe when attending their appointments.

People we spoke with told us that the treatment rooms and waiting area were always very clean and tidy and all staff wore personal protective clothing.

People told us they had never had the need to make a complaint. Some people told us they did not know how to make a complaint. The complaints information was displayed on the wall behind the reception desk. The provider told us that they would move the complaints procedure to a more prominent place in the waiting area.

We found the service was compliant with the five outcomes we looked at.