The Whitehouse Surgery in Petts Wood, Orpington is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 15th September 2017
The Whitehouse Surgery is managed by The Whitehouse Surgery.
Contact Details:
Address:
The Whitehouse Surgery 123 Towncourt Lane Petts Wood Orpington BR5 1EL United Kingdom
Telephone:
01689821551
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2017-09-15
Last Published
2017-09-15
Local Authority:
Bromley
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Whitehouse Surgery on 13 February 2015. The practice was rated as requires improvement for providing safe, responsive and well-led services. It also required improvement for providing services to people whose circumstances may make them vulnerable, and working age people (including those recently retired and students). The full comprehensive report on the February 2015 inspection can be found by selecting the ‘all reports’ link for The Whitehouse Surgery on our website at www.cqc.org.uk.
This inspection was undertaken as an announced comprehensive inspection on 17 July 2017. Overall the practice is now rated as Good.
Our key findings were as follows:
The areas we identified at our last inspection as in need of improvement have now all been addressed
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. However the practice had identified a relatively low number of carers in their patient population.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they were satisfied with the care and treatment received at the practice
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
However, there were also areas of practice where the provider should make improvements.
The provider should:
Review procedures for identifying a greater proportion of patients with caring responsibilities so they can provide and signpost them to appropriate support
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at The Whitehouse Surgery on 13 February 2015. The practice was rated as requires improvement for providing safe, responsive and well-led services. It also required improvement for providing services to people whose circumstances may make them vulnerable, and working age people (including those recently retired and students). The full comprehensive report on the February 2015 inspection can be found by selecting the ‘all reports’ link for The Whitehouse Surgery on our website at www.cqc.org.uk.
This inspection was undertaken as an announced comprehensive inspection on 17 July 2017. Overall the practice is now rated as Good.
Our key findings were as follows:
The areas we identified at our last inspection as in need of improvement have now all been addressed
There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
The practice had clearly defined and embedded systems to minimise risks to patient safety.
Staff were aware of current evidence based guidance. Staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment.
Results from the national GP patient survey showed patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. However the practice had identified a relatively low number of carers in their patient population.
Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
Patients we spoke with said they were satisfied with the care and treatment received at the practice
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
However, there were also areas of practice where the provider should make improvements.
The provider should:
Review procedures for identifying a greater proportion of patients with caring responsibilities so they can provide and signpost them to appropriate support
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