People told us they had received appropriate information about the services that are offered by the practice before joining it. They said they received enough information about the treatment options and the costs for them to make an informed decision about what treatment they wanted. They also reported that they signed a consent form for treatment. In cases where treatment was lengthy and included invasive procedures all the information was provided in writing so people had the time to read and understand this.

People reported that the dentist took a full medical history from them so that she had the necessary information to treat them. This was confirmed by the provider who stated that it was important to make a full assessment of people’s needs and not just their dental and oral healthcare so that people could be treated appropriately.

All people we spoke with said the practice was very clean and well maintained. They said the practice has always been well maintained for the number of years that they have been using the service.