Patients confirmed they were asked for their consent before any treatment was undertaken and they received information from the dentist about choices of treatment.

Patients spoke very positively about being seen promptly and about their dental care and treatment. One patient told us, “Everything is first class; it looks like a professional practice.” Another patient said, “The dentist is pretty good at keeping me advised of what I should and shouldn’t do.”

Comments from patients about cleanliness included, “Cleanliness is first class,” “It looks immaculate,” “Very impressed with cleanliness,” “It is spotless,” “Cleanliness is very good,” and “We can’t see any dirt at all.”

Patients spoke positively about the staff that worked with them. Patient comments included, “Staff are very personable and professional and they are always happy,” “I can’t fault the staff they put you at ease; they are so friendly and take a genuine interest,” “The staff are always friendly and very professional,” “The dentist is really good and very professional,” and “The staff speak to me by name.”

Patient comments we reviewed included, ”Having been terrified of dentists all my life I now actually enjoy my visits,” “My treatment was excellent; I am delighted with my new tooth,” “They are very good because they understand what you need.” “Can’t speak highly enough of this practice,” “Would recommend this practice,” and “Very professional in all aspects.”