People we spoke with were very satisfied with their care and treatment at The Wimpole Clinic Ltd. They reported that they were treated well, understood their proposed surgery and found the service clean. Everyone who had surgery was invited to provide feedback about their experience and we saw examples of this from 2012, which was generally positive.

There were processes to assess each person's suitability prior to surgery and to ensure that people gave informed consent to surgery. People were cared for in a safe environment by staff who had received the necessary training. There were procedures and equipment in place to deal with emergencies and staff had been trained to manage in the event of a medical emergency.

The clinic had systems to ensure that people were protected from the risk of infection. This included staff training as well as processes for cleaning and managing waste.

There were suitable recruitment and employment processes and staff were supported by the provider's systems and policies. People were complimentary about staff and described them as “professional and kind”.

People told us that they could voice their opinions about the service as well raise a concern if they had one. They were encouraged to give feedback, which was responded to by the provider. Information about the complaints process was provided to each person using the service.