This Inspection took place on 30 March and 3 April 2017.

The Woodlands is a small location providing accommodation for up to five people with learning disabilities and who require nursing or personal care. At this inspection five people were living there. The Woodlands is located in the grounds of Overely Hall School

A registered manager was in post and was present on day two of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were safe as staff had been trained and understood how to support people in a way that protected them from danger, harm and abuse. People had individual assessments of risk associated with their care. Staff knew what to do in order to minimise the potential for harm. People and staff undertook regular emergency practices and knew what to do in such situations in order to keep themselves safe.

People were supported by enough staff to safely meet their needs. When peoples need increased the provider had systems in place to provide additional staff members to safely assist them. People received help with their medicines from staff who were trained and assessed as competent to support them safely. The provider followed safe recruitment practices and completed checks on staff before they were allowed to start work.

Staff members had received training appropriate to the needs of those they supported and had the skills and knowledge to meet people’s individual needs. Staff members were aware of current guidance and legislation that governed their practice.

People were supported in a way that maintained their individual rights. People were involved in decisions about their care and were given information they needed in a way they understood. When people were not able to make decisions themselves staff members knew what to do to ensure any decisions made were in their best interests.

People had positive and caring relationships with the staff members who supported them. People’s personal histories, likes and dislikes were known by staff who assisted them in a way which was personal to them.

People had their privacy and dignity respected by staff members who supported them.

People were supported to eat and drink sufficient amounts to maintain good health. People had access to healthcare when needed and staff responded to any changes in needs promptly and consistently.

Staff were supported by a management team who they found approachable and supportive. The provider undertook regular quality checks in order to drive improvements. People were involved in their home and felt their opinions mattered to the provider. The provider had systems in place to respond to the suggestions of others.