People’s privacy, dignity and confidentiality were respected. We observed staff treating people with respect, being polite and courteous. People’s preferences and medical conditions were taken into account in relation to how care and treatment was delivered. One person told us, “Everything is explained and they tell you what is happening.” Another person told us, “I am fully aware of the side effects, everything is always explained.”

People experienced care, treatment and support that met their needs and protected their rights. People’s treatments plans contained accurate levels of information that ensured their needs were being met. We spoke with two people and they told us they were happy with the treatment and care they received. One person told us, “Care is the best I have had.” Another person told us, “I have no negative comments at all, I am well looked after. I am very happy with my care and staff understand me 100%. It is all good.”

The equipment and facilities were appropriate and well maintained. People were protected from unsafe or unsuitable equipment.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Appropriate checks had been undertaken before staff began work. This included carrying out Disclosure and Barring Service checks and obtaining references.

There was an effective complaints system in place. People told us if they had any concerns or complaints they would discuss them with a member of staff and they were confident of using the complaints system.

People told us that staff explained all the procedures and treatments to them and respected their decisions about their treatment and care.

People who used the service told us they were happy with the care and treatment they received on the unit. People said the unit was always clean and tidy.