About the service:

Thornbury House is a care home for people with a learning disability.

At the time of our inspection there were four people living at Thornbury House.

The size of the home was within the good practice guidelines in Registering the Right Support. The provider had reduced the number of identifying signs and other indications it was a care home. Staff did not wear uniforms which might suggest they were care staff when coming and going with people.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk.

People’s experience of using this service:

People received good care and support that was effective, caring and responsive.

There had been insufficient investment in the service. Improvements were needed to make sure people were safe.

Improvements were needed to make sure the service was well led. There had been a recent change in registered manager. The new registered manager understood where improvements were needed.

People’s care and support was based on thorough, detailed and person-centred assessments and care plans.

There were caring relationships between staff and people they supported.

People’s care and support met their needs.

There was a friendly, welcoming atmosphere in a comfortable and homely environment.

The outcomes for people using the service reflected the principles and values of Registering the Right Support. People’s support focused on them having as many opportunities as possible for them to access the community and pursue their interests.

Rating at last inspection:

This was the first inspection since the current provider registered with us.

Why we inspected:

This was a planned inspection within our published timeframe following a change in registration.

Enforcement:

Please see the “Action we have told the provider to take” section towards the end of the report.

Follow up:

We will review the provider’s improvement action plan, and decide if we need to check improvements have been made before the next comprehensive inspection. We will re-inspect this service within our published timeframe for services rated requires improvement. We will continue to monitor the service through the information we receive.