During our visit to Timperley Village Dental Practice we observed that all areas of the building were clean, bright and welcoming. There was information promoting oral hygiene in leaflet form and information about the dental services offered on a visual display screen in the reception area.

Four patients told us that dental staff were helpful and treated them with respect and we were shown a room where patients could discuss their treatment in privacy.

We saw that policies and procedures were accessible to staff and emergency medical equipment was in place and regularly checked and maintained.

We found four patient records to be factual, up to date and relevant. Patients' medical information, treatment plans and personal preferences had been reviewed and updated.

Decontamination processes had been followed and hygiene procedures adhered to by staff, to minimise the risk of cross infection.

Feedback and suggestions from patients had been listened to and action taken to improve the quality of the service in the interest of patients.

Four patients said they were satisfied with the service provided. One patient said they had been given "plenty of information" whilst another said "the reputation of the surgery was very good." The third patient told us that "the service was good value for money." A fourth patient remarked, “I know of several people who want to register here, because they have such a good reputation for the way they are with nervous patients.”