We told the provider forty-eight hours before our visit that we were coming. During our visit, we spoke with the area manager, two dental nurses and five people on the telephone following or visit.

All five people we spoke with were complimentary about the service they had received. One person told us, “I was involved in my treatment and options were explained to me’’. This meant a full discussion took place and people were given the information they needed to be able to make an informed decision about their treatment.

The provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.

Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.

There were systems in place to monitor how the practice was run to ensure people received a quality service. This meant people using the service were asked their views about the service so the provider could use the information to improve.