This practice is rated as Good overall. (Previous inspection - March 2015: Rating Good)

We carried out an announced comprehensive inspection at Tooting Bec Surgery on 29 January 2019 as part of our inspection programme.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

At this inspection we found:

• The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
• The practice proactively monitored the effectiveness and appropriateness of the care it provided to ensure treatment was appropriate.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Tooting Bec Surgery on 10 March 2015.

We found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also good for providing services for the population groups we report on: older people, people with long term conditions, families, children and young people; the working age people including those recently retired and students, people in vulnerable circumstances and people experiencing poor mental health.

Our key inspection findings were as follows:

• There were systems in place for reporting, recording and monitoring significant events to help provide improved care.

• Staff were clear of their roles in regards to monitoring and reporting of incidents, safeguarding vulnerable people and children, and following infection prevention and control guidelines.

• Staff shared best practice through internal arrangements and meetings and also by sharing knowledge and expertise with external consultants and other GP practices.

• There was a strong multidisciplinary input in the service delivery to improve patient outcomes.

• Feedback from patients about their care and treatment was very positive.

• The practice was responsive to the needs of vulnerable patients and there was a strong focus on caring and on the provision of patient-centred care.

• The practice provided patients with information on health promotion and ill health prevention services available in the practice and the local community.

• The practice has a clear vision and strategic direction which was to improve the health, well-being and lives of those that they care for at the practice. Staff were suitably supported and patient care and safety was a high priority.

We saw several areas of outstanding practice including:

• The practice were completing regular audits, and were able to demonstrate that learning and improvements had been made to the practice services, which benefitted patient care and outcomes.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice