Townfield Doctors Surgery in Hayes is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, family planning services, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th November 2019
Townfield Doctors Surgery is managed by Townfield Doctors Surgery.
Contact Details:
Address:
Townfield Doctors Surgery 34 College Way Hayes UB3 3DZ United Kingdom
Telephone:
02085735856
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2019-11-25
Last Published
2017-01-30
Local Authority:
Hillingdon
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Townfield Doctors Surgery on 19 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
Risks to patients were assessed and well managed.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Patients said they felt the practice offered an excellent service and staff were caring, understanding, helpful and treated them with dignity and respect.
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they had a named GP and there was continuity of care, with urgent appointments available the same day. However, some patients told us they found it difficult to make a routine appointment.
The practice had good facilities and was well equipped to treat patients and meet their needs.
There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
Revise the incident reporting form so that it supports the recording of notifiable incidents under the duty of candour.
Implement a process for the recording of completed actions taken in response to safety alerts.
Review options for the disposal of sharps used to administer cytotoxic medicines.
Implement a system to track blank prescriptions through the practice.
Complete a risk assessment for window blinds with free hanging looped cords installed in public areas.
Display notices informing patients of interpreting services available at the practice.
Identify and support more patients who are carers.
Formalise the practice strategy and business plans to demonstrate how they will be achieved.
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