Townsend Medical Centre in Anfield, Liverpool is a Doctors/GP specialising in the provision of services relating to diagnostic and screening procedures, maternity and midwifery services, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 9th June 2016
Townsend Medical Centre is managed by Townsend Medical Centre.
Contact Details:
Address:
Townsend Medical Centre 98 Townsend Lane Anfield Liverpool L6 0BB United Kingdom
Telephone:
01512959510
Ratings:
For a guide to the ratings, click here.
Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good
Further Details:
Important Dates:
Last Inspection
2016-06-09
Last Published
2016-06-09
Local Authority:
Liverpool
Link to this page:
Inspection Reports:
Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Townsend Medical Centre on 5 May 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The practice is situated in a purpose built health centre that also housed three other GP practices and a range of community services. The practice name was very similar to that of the building. This caused confusion for patients as they would telephone the practice when they required other services available within the building. In addition, the practice’s reception desk was the first desk in the building that patients accessed. This resulted in reception staff frequently directing patients to other services in the building or dealing with queries, which increased their workload and meant the practice’s own patients were kept waiting at the desk. The practice and the patient participation group (PPG) were in discussions about this with the local commissioning group (CCG) and the owners of the building.
The practice was clean and had good facilities including disabled access and translation services.
There were systems in place to mitigate safety risks including analysing significant events and safeguarding.
Patients’ needs were assessed and care was planned and delivered in line with current legislation.
Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
Information about services and how to complain was available. The practice sought patient views about improvements that could be made to the service; including having a PPG and acted, where possible, on feedback.
Many of the staff had worked at the practice for a long time and knew the patients well. Staff worked well together as a team and all felt supported to carry out their roles.
However, there were areas where the provider should make improvements.
The provider should:
Make sure all staff are aware of where the oxygen in the building is located or purchase their own.
Update patient information for complaints to include who the patient should contact if they are unhappy with how the practice dealt with their complaint.
©2019 Care Services, all rights reserved. No part of this website may be reproduced without permission of the copyright holders.
