About the service: Treetops is a residential care home that was providing personal care to 19 older people, some who were living with dementia, at the time of the inspection.

For more details, please read the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

• The service was in the process of management changes. The culture needed to improve to include developing a clear vision and values for the home.

• The provider had failed to identify any learning from falls by analysing these for any trends.

• The provider had not ensured that feedback and auditing was used to make improvements.

• The provider was highly responsive to feedback at our inspection and has put new structures in place to make all the necessary improvements.

• The provider promoted a good quality of life for people. People were happy living at the home and were cared for.

• Care was person centred, achieved good outcomes and people were offered choice and involved wherever possible.

• All feedback from people, relatives and staff was positive.

• More information is in the full report.

Rating at last inspection: This is the first time the home has been inspected since the provider changed.

Why we inspected: This was a comprehensive planned inspection as the provider had changed.

Follow up: We will continue to monitor this home and plan to inspect in line with our reinspection schedule for those services rated Requires Improvement.