About the service:

Trinity Court is a specialist mental health recovery service. It provides accommodation, personal care and nursing care for up to fifteen people who have mental health needs. At the time of the inspection six people were living at the home and one person was in hospital.

Rating at last inspection:

There have not been any published ratings or inspections against this location.

Why we inspected:

This inspection was a scheduled inspection based on the date the service first registered with us.

People’s experience of using this service:

People told us they were happy, felt safe and that staff had a good understanding of their needs and preferences. However, concerns were raised about how staff could summon support within the home should an incident occur. Risk assessments for people had not always been completed. For example, risks associated to people, staff and public had not been identified or measures put in place for people who required 1:1 and 2:1 support in the community. These areas were discussed with the management team and addressed during the inspection.

Staff listened to what people wanted and acted quickly to support them to achieve their goals and outcomes. Staff looked to offer people solutions to aid their independence and develop their skills.

Medicines were managed safely and administered by registered nurses. Staff were well trained and skilled. They worked with people to overcome challenges and promote their independence. The emphasis of support was towards enabling people to learn essential life skills. Equality, Diversity and Human Rights (EDHR) were promoted and understood by staff.

People, professionals and their families described the staff as caring, kind and friendly and the atmosphere of the home as relaxed and engaging. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received pre-admission assessments and effective person-centred support during transition between services. The service was responsive to people’s current and changing needs. Regular review and Multi-Disciplinary Meetings (MDT’s) took place which ensured people were at the centre of their support.

Leadership was visible and promoted good teamwork. People, professionals and staff spoke highly about the management and staff had a clear understanding of their roles and responsibilities. The registered manager, deputy manager and staff team worked together in a positive way to support people to achieve their own goals and to be safe. Checks of safety and quality were made to ensure people were protected. Work to continuously improve was noted and the registered manager was keen to make changes that would impact positively on people's lives.

A full description of our findings can be found in the sections below.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.