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Trinity House Orthodontics, Barnsley.

Trinity House Orthodontics in Barnsley is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 29th November 2017

Trinity House Orthodontics is managed by Haricovert Limited who are also responsible for 4 other locations

Contact Details:

    Address:
      Trinity House Orthodontics
      46 Shambles Street
      Barnsley
      S70 2SH
      United Kingdom
    Telephone:
      01226770010

Ratings:

For a guide to the ratings, click here.

Safe: There's no need for the service to take further action.
Effective: There's no need for the service to take further action.
Caring: There's no need for the service to take further action.
Responsive: There's no need for the service to take further action.
Well-Led: There's no need for the service to take further action.
Overall: No Rating / Under Appeal / Rating Suspended

Further Details:

Important Dates:

    Last Inspection 2017-11-29
    Last Published 2017-11-29

Local Authority:

    Barnsley

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

16th November 2017 - During a routine inspection pdf icon

We carried out this announced inspection on 16 November 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We told the NHS England area team and Healthwatch that we were inspecting the practice. We did not receive any information of concern from them.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Trinity House Orthodontics is located in Barnsley and provides NHS and private orthodontic treatment for adults and children.

There is step free access to the services for people who use wheelchairs and pushchairs. Car parking spaces are available near the practice.

The dental team includes two specialist orthodontists, six dental nurses (one of whom is the lead dental nurse), one orthodontic therapist, two receptionists and the practice manager.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Trinity House Orthodontics was the practice manager.

On the day of inspection we collected 19 CQC comment cards filled in by patients. This information gave us a positive view of the practice.

During the inspection we spoke with a specialist orthodontist, the lead dental nurse, an orthodontic therapist (whom is also the clinical lead), two receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday – Friday 9:00am – 5:00pm

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The orthodontists carried out patient assessments in line with recognised guidance from the British Orthodontic Society (BOS).
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.

 

 

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