About the service:

Tristford is a residential care home that accommodates up to 12 adults who have a learning and or physical disability. At the time of the inspection 10 people were living at the service.

The care service had been developed and designed in line with the values that underpin Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People were supported to live an ordinary life, like any citizen.

People’s experience of using this service:

• People told us they enjoyed living at the service and were able to take part in activities they enjoyed.

• People had developed strong friendships and told us they thought of the staff as family.

• People were encouraged to be part of the community and support charities and organisations with fund raising.

• The provider encouraged people to be part of the organisation by asking their opinions and asking people to be part of their quality control process, including other services run by the provider.

• People were supported to take risks, staff completed risk assessments to ensure people were as safe as possible.

• People told us they were involved in planning their support and care. They were supported to be as independent as possible.

• The building had been adapted to meet people’s needs and improvements were continuing.

• People benefited from staff who were recruited safely and received the training they needed to support people safely.

• Information was available in formats that people could access and understand, including the complaints procedure. People told us they knew how to complain.

• The registered manager completed checks on the quality of the service and acted when shortfalls were identified.

• We observed people being treated with kindness and respect. People’s decisions were respected, and they were supported to access health professionals when required.

• People benefited from an open and transparent culture in the service. They appeared to be comfortable in the company of the registered manager, who understood their needs.

Rating at last inspection:

In May 2018 the provider of the service changed. Therefore, MNP Complete Care Group changed legal entity to become MNP Complete Care Limited. However, the registered manager, staff and policies and procedures remained the same.

At the inspection of the predecessor, Tristford was rated Good (published 13 December 2017).

Why we inspected:

Scheduled inspection based on timescale for unrated services.

Follow up:

We will continue to monitor the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk