We spoke with three patients, one family member and six members of staff.

Patients felt their privacy and dignity were respected at all times. They said they had choices about what sort of dialysis they received and where.

Patients were full of praise for the care they received. Staff were, “excellent, very friendly and wonderful”. One patient commented, “best unit I have been in and I have been in two others”.

There were policies in place to protect vulnerable adults. Staff were aware of them and gave examples of when they had raised alerts about safeguarding patients and their families. All the patients and their families that we spoke with felt the service was safe.

Staff felt very well supported in their roles. They were supervised. They said training was plentiful and of high quality. We found that personal appraisals that should have been undertaken for each staff member annually were inconsistently completed.

There were measures in place to monitor the quality of care including audits and reporting of incidents. We saw examples of lessons learnt from incidents or patients’ comments.