Patients using the day surgery unit were very satisfied with the care and treatment they received. Patients said they had been fully consulted about their treatment during their clinic visit and had been given leaflets and specific information about their operation.

Patients commented “I would like more information on aftercare” “I received an information pack prior to my visit today, the information was very well written”.

Patients reported they had been given time to think about their surgery and to give their consent.

Patients told us that they felt their privacy and dignity had been well respected by staff who ensured privacy was maintained by drawing the curtains around them.

They spoke highly of the attitude of staff who they felt understood and were responsive to their needs.

Patients told us that they had no complaints about the standard of cleanliness and reported that they had seen staff washing their hands and using hand gel. Patients reported that they were swabbed for MRSA infection on arrival at the unit. All patients were satisfied with the number of staff on duty on the day of our visit and some commented that staff were not rushed and were able to spend time going through things with them.