UK Top Care Ltd, 111 Ross Walk, Leicester Business Centre, Leicester.UK Top Care Ltd in 111 Ross Walk, Leicester Business Centre, Leicester is a Homecare agencies specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, dementia, learning disabilities, mental health conditions, personal care, physical disabilities and sensory impairments. The last inspection date here was 12th December 2019 Contact Details:
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2nd March 2017 - During a routine inspection
This was an announced inspection that took place on 2 March 2017. UK Top Care Limited provides personal care and treatment for adults living in their own homes. At the time of our inspection the service supported 13 people who lived within the city of Leicester. The service has a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. We had mixed comments about the service people received. Most people told us they were pleased with the service and the registered manager and staff listened to them, wanted to hear their views, and kept them informed about the service. One person had a number of late calls recently and another was unhappy with one staff member’s attitude. Relatives said the registered manager and staff were approachable and they were kept up-to-date with their family member’s progress and any changes or developments at the service. The service provided safe care. Staff were trained in safeguarding (protecting people from abuse) and knew how to keep people safe. Some information about safeguarding and whistleblowing had not been updated in the staff handbook. Staff took a flexible approach to the people they worked with regularly assisting with additional household tasks. Staff provided people with the care and support they wanted and encouraged them and their relatives to be an active part of the care planning process. Staff ensured people were having enough to eat and drink. Staff had been trained to assist people to take their medicines safely and in the way they wanted them. People were treated with dignity and respect. The provider and registered manager carried out audits of all aspects of the service to ensure it was well-led. People’s and relative’s views were encouraged to assist the development of the service.
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