We spoke with two patients who received treatment the day of our visit. One person was new to the practice and this was their second follow up visit. They told us that they came to the practice because they were able to see the dentist within a week of their initial enquiry. Both patients told us that they were very happy with the treatment they had received and were given options and able to choose the course of treatment. They felt that their decisions and opinions were respected by the staff.

We found that people were given appropriate information and choices about their treatment options. Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. There was a thorough system of maintaining all equipment used in the practice with an effective system in place that reduced the risk and spread of infection. This was supported by all staff and we found a strong commitment to ensure they remained appropriately trained and maintain high standards of care.