This was the first inspection for the Urgent Care Centre since they registered with the Care Quality Commission in April 2012.

We spoke with five people who had used the service and looked at completed feedback cards. Comments from people using the service included “staff were delightful with my daughter, excellent, friendly and very professional”, “I did not want to go to my GP, but I am glad I came here, was seen quickly and now I am off to the BRI, everything has been explained to me”, “a good service, I have been here four weekends in a row for wound dressing, staff were always polite”, “quick service”, “1st Class service, staff helpful and accommodating”.

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Systems for referrals to other agencies were in place to enable people to access other health care professionals when required. Information was shared with other professionals to ensure people received appropriate care and treatment.

People were treated by staff that were trained and supported in their role. We spoke with eight members of staff. This included nursing and reception staff.

The provider had an effective system to regularly assess and monitor the quality of service that patients receive.