Throughout our visit to Valley Dental Practice we saw that people received a friendly and personalised service. Everybody, after their treatment, expressed their satisfaction with the care they received.

The provider had clear systems in place to obtain people's feedback. We saw recently completed questionnaires. The overall results of the questionnaires indicated that people were very happy with the service provided and that the staff had dealt with their needs effectively and efficiently. Comments included: “Good quality service” and “Very professional” and “Clean, competent and friendly.”

Records showed us that people were involved in decisions about their care and treatment options and related cost.

We found that the surgery was clean and tidy and that staff understood the cleaning procedures to be followed. We saw that there were effective systems in place to reduce the risk and spread of cross infection.

We found that the staff were appropriately trained and supported and that the provider had systems in place to ensure the quality and safety of the service provided.