Patient feedback was very positive about their experience the service they received. Patients were satisfied that their health care needs had been met and had been treated respectfully. A typical comment regarding their experience was: “We were in straightaway. In the past I've had to wait for a long time before being seen. Today was totally different. A very swift and effecticient way of doing things." We spoke to one patient and their family member directly, and they said they felt well informed about the services provided, and added that the staff were good at explaining what was going to happen and why.

The unit had procedures in place for dealing with allegations of abuse. Staff members spoken to said they would not hesitate to report any concerns they had to ensure people were protected from potential harm or abuse. It was clear from discussions with staff that they had a good understanding of safeguarding. They commented that they had confidence in the process they would follow if they had concerns about clinical practice or if issues had been disclosed to them.

There was a system in place to ensure appropriate monitoring of the quality of the service provided. Audits were undertaken and these included quality of scans, performance rates, untoward incidents and infection control issues.

Patients we spoke to were very positive about their experience of care and treatment. Patients said they had their care needs met and had been treated respectfully.

A typical comment of patient experience was

“There has been no waiting for care, treatment generally has been very good and staff are very caring.”

Patients we spoke to felt well informed on their diagnosis, treatment and prognosis. All patients interviewed said staff were good at explaining treatments and let them know what they were about to do prior to carrying it out.

For example people said

“They tell me what is happening, and what clinical procedures are being undertaken. I feel I can talk to anyone about my concerns. Enough information was given and I understood it.”

Patients confirmed to us that they knew they would be undergoing a scan before they reached the unit. They told us the staff explained to them what the investigation would be like before they started.

Patients told us:

“Staff are wonderful, they explained everything to me and stopped me being worried”

“Staff explained everything to me. They were very courteous and respectful. They always asked my consent before they did anything”