During the visit, we spoke with one person who used the service. They told us that the staff clearly explained the process and they were fully aware of the risks and benefits of the scan procedure they had undertaken.

The person we spoke with told us it was the first time they had used the service and they were happy with the way the procedure was carried out.

They told us that they felt safe and had no concerns about the service they received and that the staff were very helpful and friendly. They also told us they felt safe around the staff and that the staff acted professionally.

We spoke with two people who used the service and they told us that although they did not provide written consent, the treatment options were clearly explained to them by the staff.

The people we spoke with told us they were happy with the services provided. One person told us they were referred that morning for an emergency appointment and were seen almost immediately.

The people we spoke with told us they felt the treatment room and scanning equipment were clean and well maintained. They told us they were happy with the staff and that the staff were very knowledgeable, friendly and courteous.

The people we spoke with told us they did not have any concerns about the service they received and told us they would contact the hospital or the NHS Patient Advice and Liaison Service (PALS) if they had any concerns.