We found that patients were given explanation and information in order to obtain their consent and agreement when procedures were undertaken. Staff demonstrated care and consideration to patients and treated them with dignity and respect.

We found that patients’ procedures were assessed, planned and delivered in order to meet their needs. Examination plans were fully documented and reviewed. Patients were fully informed and involved in their procedures. Patients told us they were very satisfied with the service. They said:

“It’s excellent, very good” and

“Brilliant, it’s all been very good”.

We found that the provider co-operated and worked closely with the contracted trusts. Regular contract monitoring meetings were held and included regular review of the service. Patient’s examination records and information was available to the referring consultants in paper form and through the hospital computer system. Patient records were accurate, fit for purpose, held securely and were confidential.

We found the provider had effective systems in place for monitoring the quality of its service. Regular audits were undertaken across the unit, there was an effective complaints process and regular patient satisfaction surveys were undertaken. Quality monitoring and service review featured in the corporate governance systems that were in place.

We spoke with three people using the service. People we spoke with were very happy with the service. People told us the staff were always respectful, very helpful and they did not have any concerns or issues about the care received. One person told us “I cannot fault them, I have not had to wait to be seen and the staff have explained everything to me.” Another told us “the staff explained everything to me and answered any questions I had.”

We saw the service had procedures in place for dealing with medical emergencies. Staff received training and support to carry out their role and there were quality assurance systems in place.