We spoke with patients and parents of child patients when we visited who all commented they were very happy with the service. They all said they felt the care they received was excellent. They confirmed that the dentist always explained what they were doing, what they had found during examination and what the treatment options were.

They confirmed they had received written information in the form of information leaflets and treatment plans that they could take away and decide upon from a choice of treatment options. Parents said that they were involved in the planning of their children’s care, they received information about oral health care, and the dentist explained the treatment / health advice in a way that could be understood.

We saw satisfaction survey results from September 2011 that confirmed general overall satisfaction with the service. Patients comments included:

• “Communication regarding treatment for myself and children is always good”

• “Always explain to me what they are planning to do,”

• “Staff are excellent with dementia patients”

• “This is an excellent service and dental staff are very understanding and patient”