The inspection took place on 13 July 2017 and was unannounced.

Villa Scalabrini provides accommodation for up to 49 people with residential and dementia needs. It does not provide nursing care. At the time of this inspection there were 47 people living at Villa Scalabrini.

There was a manager in post who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

When we last inspected the service on 9 June 20175 we found the provider was meeting the regulations. At this inspection we found that the provider was continuing to meet the regulations.

People told us they felt safe living at Villa Scalabrini. Staff demonstrated they knew how to keep people safe and risks to people's safety and well-being were assessed and kept under regular review to help to keep them safe. People's medicines were managed safely, by staff who had received training.

People had their needs met in a timely way and we observed there were sufficient numbers of staff who had the right skills and experience to support people safely. There was a robust recruitment process in place. This helped to ensure that staff who were employed at the service were suitable to work in a care setting.

Staff received regular support from their line managers which included one to one supervision and team meetings. Staff told us they felt well supported.

People received the assistance they needed to eat and drink sufficient amounts to maintain their health. People were supported to access healthcare professionals when required.

People and their relatives were positive about the staff and management at the service. We observed staff to be kind and caring. Staff were knowledgeable about peoples individual requirements in relation to their care and support needs and preferences.

People and or their relatives had been involved in the planning of their care where they were able to and where this was appropriate. Visitors were welcomed to the home at all times and were invited to join in events and celebrations throughout the year.

People were supported to participate in a range of varied activities that were provided. There were arrangements in place to receive feedback from people who used the service and their relatives.

People were able to raise any concerns they had and told us that in most cases they were confident they would be listened to and any concerns would be addressed.

There were systems and processes in place to regularly monitor the quality of the care and support provided for people who used the service. Plans were in place to make continual improvements.

The inspection took place on 13 July 2017 and was unannounced.

Villa Scalabrini provides accommodation for up to 49 people with residential and dementia needs. It does not provide nursing care. At the time of this inspection there were 47 people living at Villa Scalabrini.

There was a manager in post who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

When we last inspected the service on 9 June 20175 we found the provider was meeting the regulations. At this inspection we found that the provider was continuing to meet the regulations.

People told us they felt safe living at Villa Scalabrini. Staff demonstrated they knew how to keep people safe and risks to people's safety and well-being were assessed and kept under regular review to help to keep them safe. People's medicines were managed safely, by staff who had received training.

People had their needs met in a timely way and we observed there were sufficient numbers of staff who had the right skills and experience to support people safely. There was a robust recruitment process in place. This helped to ensure that staff who were employed at the service were suitable to work in a care setting.

Staff received regular support from their line managers which included one to one supervision and team meetings. Staff told us they felt well supported.

People received the assistance they needed to eat and drink sufficient amounts to maintain their health. People were supported to access healthcare professionals when required.

People and their relatives were positive about the staff and management at the service. We observed staff to be kind and caring. Staff were knowledgeable about peoples individual requirements in relation to their care and support needs and preferences.

People and or their relatives had been involved in the planning of their care where they were able to and where this was appropriate. Visitors were welcomed to the home at all times and were invited to join in events and celebrations throughout the year.

People were supported to participate in a range of varied activities that were provided. There were arrangements in place to receive feedback from people who used the service and their relatives.

People were able to raise any concerns they had and told us that in most cases they were confident they would be listened to and any concerns would be addressed.

There were systems and processes in place to regularly monitor the quality of the care and support provided for people who used the service. Plans were in place to make continual improvements.

During our inspection, people we spoke with gave positive feedback about the care they had received. We noted that some of the people were not able to communicate with us in English as they could only speak Italian. However, their facial expressions showed that they were happy and content. There was good interaction among themselves and with the members of staff.

People who were able to speak English expressed how pleased they were with the staff and the care they received. Some people commented that they had been offered a choice of activities every afternoon. One person remarked, “I am quite happy with the care. The staff are very good. It’s a pleasant place.” Another person said, “I am happy with the care. I have no complaints.” This was echoed by another person who said, “The staff are very good. The food is very good too, and there are plenty of choices.”

We observed that staff were readily available to assist people throughout the day. The members of staff we spoke with had good knowledge of the people using the service and delivered appropriate care.

We had a tour of the premises, including the newly renovated unit on the ground floor. We noted that the premises were well maintained and that people had access to all the facilities and communal areas, which were clean and tidy throughout.

During our site visit, on 26 June 2012, we met most of the people using the service. For many of them, English was not their first language, but all the staff were able to communicate in people’s own native language. We observed that people were generally relaxed and content. A person mentioned that the home was always ‘spotlessly clean’. Another person said, “We have no trouble with the staff. We have very nice staff.” This was echoed by a person who commented, “The staff are very kind and they work very hard.”

When asked about choices, one person said, “They provide very nice food here, and you can request things you like.” Another said, “We have a choice of menu every day. We have an Italian music event here every Tuesday: we have had a keyboard-player and an accordion-player. We also have regular gym sessions, and organised walks in the gardens. Another person commented, “This home is not bad. We have choices. If I want, I can go out.”