We spoke with four people who use this service, a dentist, a dental nurse and the registered manager of the service during this inspection.

Patients said they were able to arrange appointments when they needed to. They said they were offered choices of treatment and made aware of the relevant costs and NHS treatment bands. We saw information on treatment prices was available at the reception area. The prices were based on the NHS treatment bands.

Patient records contained information on medical history and patients told us they were asked for updates on their health whenever they came for appointments. Patient records contained oral health assessments, treatment plans and notes on people's medical conditions. Dentists had access to patient records in treatment rooms via an electronic system.

The service met the essential standards for decontaminating dental instruments. The practice was clean and staff said they were aware of their responsibilities to prevent infections. However there was no formal system of audit for hygiene and infection control.

Clinical staff received the appropriate professional development in order to meet the requirements of their registration with the General Dental Council. Staff received appraisal and attended relevant training. We saw documented checks and vaccinations were undertaken for staff who were at potential risk of health care associated infections, such as hepatitis B.