Vinci Hair Centre Ltd is a private international clinic providing hair transplant treatments to adults only. The London Clinic Limited is located in Westminster, London.

We haven’t been able to speak to people using the service because there were no patients available to talk to as they were undergoing all day treatments. We gathered evidence of people’s experiences of the service by reviewing questionnaires and comments and the complaints log. People who use the service told us that staff were “respectful” and “pleasant”. They were provided with information about the services on offer. Consultations took place in private rooms and translation services were available if needed.

People who had used the service told us that they were given information about their care and treatment before they underwent procedures. They said that staff were "very professional", "welcoming" and "very attentive".

Staff were trained in safeguarding vulnerable adults. There was a policy and procedure in place for how to report any concerns, including to the local authority.

When staff started at the service they received an induction. Staff undertook mandatory training on an annual basis, including what to do in a medical emergency. There was a procedure in place for them to undergo annual appraisals where their performance would be discussed and targets set for the coming year.

Staff at the service monitored the clinical outcomes of the treatment of patients. Regular patient feedback questionnaires were completed. People using the service told us that they would be happy to raise any concerns with staff if they had any.

We were unable to speak to people who use services on this occasion. However we observed patients being treated with respect by staff. Evidence from the clinic’s quality assurance audits carried out between September 2010 to September 2011 and feedback from patients showed that people were happy with the treatment received and the after care and support provided. People who use services were very positive about the service provided to them, they are fully involved in their treatment and all areas of risk and choices available to them were discussed at the consultation.