Virgin Care Services, Sterling Street, Grimsby.

Virgin Care Services in Sterling Street, Grimsby is a Community services - Healthcare and Doctors/GP specialising in the provision of services relating to caring for adults over 65 yrs, caring for adults under 65 yrs, caring for children (0 - 18yrs), diagnostic and screening procedures, family planning services, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury. The last inspection date here was 17th December 2013

Virgin Care Services is managed by Virgin Care Services Limited who are also responsible for 34 other locations

Contact Details:

Address: Virgin Care Services Sterling Street Medical Centre Sterling Street Grimsby DN31 3AE United Kingdom Telephone: 0

Ratings:

For a guide to the ratings, click here.

Further Details:

Important Dates:

Last Inspection		2013-12-17
Last Published		0000-00-00

Local Authority:

North East Lincolnshire

Link to this page:

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Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

15th November 2013 - During a routine inspection

We found people who used the service were treated with dignity and respect. They were given appropriate information and support regarding their care or treatment. People told us they felt well informed and involved in decisions about their treatment. Comments included: “It’s the first time I’ve used the service, the staff explained everything” and “Everyone has been really helpful, I’m happy with all the care and advice I’ve received.”

People's needs were assessed and care was suitably planned and delivered.

The provider had systems in place to ensure people were protected from the risk of abuse and staff were aware of the action to take in the event that any form of abuse was suspected.

We found staff worked well as a team, had access to training and were supported in their roles by management. People who used the service described the staff as polite and kind. One person told us, “All the staff have been great, really kind and helpful.”

There was an effective complaints system in place. Complaints people made were responded to appropriately.