Patients told us they were very satisfied with the care and treatment provided. One person said, “I have been coming for over a year. It’s a very specialised service and very well organised”. Another patient said, “I was referred here by my optician, I’ve been absolutely delighted and they are doing a wonderful job.”

Patients told us they were given information about treatment options so they could be involved in making decisions about their care. Patients told us they were treated with respect when they were at the service and afterwards. One patient said, “There is no waiting like when you go to hospital. The staff always keep you informed about what’s happening.” Another patient told us the aftercare service was great and they were encouraged to phone the service if they had any concerns about their treatment.

Staff told us they were trained to do their job properly and said they felt supported by their manager. Staff were observed to be respectful of people’s privacy and dignity during the visit.

Patient waiting, treatment and consultation areas were clean, bright and comfortable. Drinks and snacks were available for patient’s comfort during appointments.

There were systems in place to monitor the quality and suitability of the service.