We were able to speak with one person using the service (patient) in private and they were complimentary about the service provided. The practice’s own patient satisfaction survey also showed a number of positive comments and high quality scores.

There was a range of appropriate patient information leaflets detailing treatment options available in the waiting areas for people to read whilst waiting or to take home with them. The practice also had a detailed website.

The most recent patient satisfaction survey included the following comments, “Dr xx is fab & extremely gentle. Treatment is very satisfactory and great friendly reception and ”everyone fabulous.”

We were able to speak with two dental nurses, one associate dentist, the principal dentist and the business manager. The dental nurses and the associate dentist were complimentary about working at the practice. One of the staff told us, “…….good to work for, easy going and good at what they do, and another said “I am proud to work here.”

We found that people were protected from the risk of infection because appropriate guidance had been followed and they were treated in a clean, hygienic environment.