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Care Services

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Voyage 1 Limited - 694 Pinner Road, Pinner.

Voyage 1 Limited - 694 Pinner Road in Pinner is a Residential home specialising in the provision of services relating to accommodation for persons who require nursing or personal care, caring for adults over 65 yrs, caring for adults under 65 yrs and learning disabilities. The last inspection date here was 3rd March 2020

Voyage 1 Limited - 694 Pinner Road is managed by Voyage 1 Limited who are also responsible for 289 other locations

Contact Details:

    Address:
      Voyage 1 Limited - 694 Pinner Road
      694 Pinner Road
      Pinner
      HA5 5QY
      United Kingdom
    Telephone:
      02088681894
    Website:

Ratings:

For a guide to the ratings, click here.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-Led: Good
Overall: Good

Further Details:

Important Dates:

    Last Inspection 2020-03-03
    Last Published 2017-09-07

Local Authority:

    Harrow

Link to this page:

    HTML   BBCode

Inspection Reports:

Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.

3rd August 2017 - During a routine inspection pdf icon

We conducted an unannounced inspection of Voyage 1 Limited - 694 Pinner Road on 3 August 2017. The service provides care and support for up to eight people with learning disabilities. There were seven people using the service when we visited.

At the last inspection on 17 April 2015, the service was rated Good.

At this inspection we found the service remained Good.

Staff spoken with demonstrated good understanding of how they would recognise abuse and how to report allegations of abuse. Robust risk management plans ensured a consistent approach by all staff involved in people’s care.

Staff followed and understood people’s needs around the management of medicines. People were encouraged to gain greater independence around the administration of their medicines.

The provider followed safer recruitment practices which ensured staff were appropriately vetted. Sufficient staff were deployed to ensure people’s needs were met.

Staff had access to wide range of mandatory and role specific training to ensure they understood people’s care and support needs. Staff received support in form of regular appraisals and supervisions to ensure they understood people’s needs and were able to carry out their duties.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People took part in the planning and preparation of their meals.

Staff showed interest in people’s lives and spoke kindly about people and how they cared for them. Staff provided us with various practice examples of how they ensured peoples dignity and privacy was maintained.

Care records were person centred and were formulated with people’s choices and interests in mind. People or significant others were involved in the care planning processes. People had access to a wide range of in-house and community based activities and were encouraged to try out new activities to widen their interests.

People were clear how to raise concerns. The service had received one complaint since our last inspection and we saw that this complaint had been dealt with appropriately by the registered manager.

The management at Pinner Road was visible and involved in ‘hands on’ care. Staff told us that the registered manager was very experienced, easy to approach and was always open to suggestions in how to improve the quality of care provided. Quality of care was reviewed and monitored frequently to ensure that the quality of care was not compromised and changes could be made to improve the service if required.

Further information is in the detailed findings below.

12th June 2015 - During an inspection to make sure that the improvements required had been made pdf icon

We carried out an unannounced comprehensive inspection of this service on 17 April 2015. A breach of Regulation 12 HSCA 2008 (Regulated Activities) Regulations 2014 Safe care and treatment was found. We found that controlled drugs were not stored in accordance with the Misuse of Drugs (Safe Custody) Regulations 1973. After the comprehensive inspection, the provider wrote to us on 1 June 2015 to say what they would do to meet legal requirements in relation to the breaches.

We undertook this focused inspection on 12 June 2015 to check the provider had followed their plan and to confirm that they now met legal requirements. This report only covers our findings in relation to those requirements. You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for 694 Pinner Road on our website at www.cqc.org.uk.

The service provides care and support for up to eight people with learning disabilities. There were six people using the service when we visited.

During our focused inspection on 12 June 2015 we found that the provider had taken the necessary steps to ensure that controlled drugs were stored safely.

17th April 2015 - During a routine inspection pdf icon

We conducted an unannounced inspection of 694 Pinner Road on 17 April 2015. The service provides care and support for up to eight people with learning disabilities. There were six people using the service when we visited.

At our last inspection on 14 November 2014, the service met the regulations inspected.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Safeguarding adults from abuse procedures were robust and staff understood how to safeguard the people they supported. The manager and staff had received training on safeguarding adults and were able to explain the possible signs of abuse as well as the correct procedure to follow if they had concerns.

Safe practices for administering medicines were followed. However, we found that controlled drugs were not stored in accordance with the Misuse of Drugs (Safe Custody) Regulations 1973. Records were kept when medicine was administered and a second member of staff countersigned these.

Staff were trained in the Deprivation of Liberty Safeguards (DoLS) and the Mental Capacity Act 2005 (MCA). Staff demonstrated a good understanding of their responsibilities.

People and their relatives were involved in decisions about their care and how their needs were met. People had care plans in place that reflected their assessed needs.

Recruitment procedures ensured that only people who were suitable worked within the service. There was an induction programme for new staff, which prepared them to do their role. Staff were provided with a range of training to help them carry out their duties. Staff received regular supervision and appraisal to support them to meet people’s needs. There were enough staff employed in the service to meet people’s needs.

People were supported to eat and drink and their nutritional needs were monitored. People were supported effectively with their health needs and had access to a range of healthcare professionals such as GP, psychiatrist and dentist. People were involved in making decisions about what kind of support they wanted.

Staff and people who used the service felt able to speak with the manager and provided feedback on the service. They knew how to make complaints and there was an effective complaints policy and procedure in place. We found complaints were dealt with appropriately and in accordance with the policy.

The service carried out regular audits to monitor the quality of the service and to plan improvements. Where concerns were identified action plans were put in place to rectify these.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.

14th November 2013 - During a routine inspection pdf icon

On the day of our inspection there were six people living at the home. All of the people had limited verbal communication skills and difficulties in expressing their wishes clearly. We therefore spent some time observing what life was like for people who lived at the home.

We followed the care of two people, this included looking at their care records, observing care and speaking with their relatives. This gave us an understanding of people's needs and their experience of the care provided.

We also spoke with two members of staff and the registered manager. People were offered choices and their decisions were respected by staff. We saw that care was person centred and delivered in a manner that ensured people's dignity and respect.

People experienced care and support that met their needs and protected their rights. We viewed the compliments book and comments included, "I would live in this home" and "what a lovely and engaging team."

People were cared for by staff who were supported to deliver care to an appropriate standard. Carers told us, "the registered manager is very supportive, she allows us to try out new things without criticism" and "she is a great manager, I love working here."

10th November 2012 - During a routine inspection pdf icon

We used a number of different methods to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences. We met six people who used the service, one of whom we spoke with and observed the care in the home. We spoke with two members of staff who were on duty and looked at people's care records.

We observed that people were supported to be involved in decision making and make choices about their day to day care. People were encouraged to maintain independent living skills and to take part in daily life at the home. They were supported to go out into the local community and take part in a range of social activities.

People had detailed care plans that contained information about their needs and the action staff should take to meet them. The staffing levels at the home were suitable to meet people's needs and ensure that they received appropriate care and support.

The provider protected people who use the service against the risks of unsafe or inappropriate care by making sure proper information about the operation of the service and the care of people were kept. The records were in good order, updated as required and accessible to staff as needed.

The home was well maintained and decorated and systems were in place to ensure the health and safety of the people who used the service and staff.

7th February 2012 - During a routine inspection pdf icon

We were not able to speak with people who live in the home about their experiences. However, during our inspection we observed members of staff interacting with people who live at the home in ways in which their privacy, dignity and human rights were upheld. We noted that people appeared to be comfortable in the company of the staff and other residents and were offered choices about food and activities. We also saw that staff demonstrated knowledge of the needs of the people who were at the home on the day and that the people appeared to know the staff members well.

 

 

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