What life is like for people using this service:

• People received compassionate, personalised support which met their needs from kind and caring staff. People’s rights to make their own decisions was respected.

• Staff had a good knowledge of people and understood what was important to them.

• Staff were skilled and received training to ensure they could meet people’s needs.

• Staff ensured people had support that met their needs and choices whilst minimising any risks associated with these.

• People’s dignity and privacy were respected and their independence was promoted.

• The registered manager was open and committed to making improvements.

• The service met characteristics of Good in Safe, Effective, Caring and responsive.

• The service has been rated requires improvement in well led because although quality assurance processes were in place, these needed some further development to ensure they were operated effectively.

• More information in Detailed Findings below

Rating at last inspection: This was the service’s first inspection since it became registered.

About the service: This service is a domiciliary care agency. It provides personal care to people living in 17 supported living services and to 12 people living in their own houses and flats in the community. It provides a service to younger and older adults. At the time of the inspection they were providing support to approximately 50 people.

Why we inspected: This was a planned inspection based on the time since this service had been registered and started operating.

Follow up: We will monitor all information received about the service to understand any risks that may arise and to ensure the next planned inspection is scheduled accordingly.