Detailed information about the practice was available from its website and on-site information leaflets. One person said that the treatment process was "clearly explained" by staff. People were treated in private and with a dental nurse present. One person described the staff's attitude as "professional, polite and helpful".

The dentist told us that people completed a medical history questionnaire before consultations were carried out. Dental examinations were carried out and X-rays were performed if appropriate. People who had complex treatments were given copies of their treatment plans. People who use the service told us that they were "satisfied" with the quality of care that they received.

The environment was clean and tidy on the day of the inspection and people who use the service told us that practice was always clean. Instruments were appropriately decontaminated before re-use and stored safely.

Staff had undertaken training in basic life support and infection control. The dentist had attended courses as part of his continuing professional development including one on radiography. Staff were appraised on their performance on an annual basis.

Satisfaction surveys were carried out on an ongoing basis and approximately ten responses were received each week. Recent analysis found that most respondents were satisfied with their treatment choices and involvement. Quarterly record keeping audits were carried out and equipment was appropriately maintained.