We spoke to three patients who received treatment on the day of our visit. All the patients we spoke to were very satisfied with the quality of care received. One patient said “the treatment is fantastic, I can't fault them at all”. We found the staff very professional and helpful and this was confirmed when we spoke to patients. The three patients commented on how friendly and caring the practice staff were. One patient said the practice staff are “very friendly and make you feel safe”.

All three patients commented on the cleanliness of the practice. We found the practice very clean and tidy and free from clutter. One patient said “the cleanliness was very good; there is nothing to make a patient feel that the practice is grubby'” All three people we spoke to would recommend the practice to their family or friends.

We found that all three patients were given appropriate information and choices about their treatment options and the associated costs. The prevention of dental problems was always emphasised by the dentists and other staff. One patient commented that “they are always giving you good advice”. This was confirmed when reviewing clinical records. All three patients commented how easy it was to make an appointment. All the patients' we spoke to said they only had to wait a short while for an appointment even when they had problems.