Walnut Dental Centre, Walnut Tree, Milton Keynes.Walnut Dental Centre in Walnut Tree, Milton Keynes is a Dentist specialising in the provision of services relating to diagnostic and screening procedures, services for everyone, surgical procedures and treatment of disease, disorder or injury. The last inspection date here was 25th July 2017 Contact Details:
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Link to this page: Inspection Reports:Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
5th June 2017 - During a routine inspection
We carried out this announced inspection on 5 June 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection in response to concerns raised to the CQC in order to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Walnut Dental Centre is in Milton Keynes and provides private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including some for patients with disabled badges, are available near the practice.
Two dentists work at the practice and are supported by a pool of eight dental nurses and five receptionists, who work across all five practices owned by the company. The practice has two treatment rooms.
The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. At the time of the inspection the practice did not have a registered manager in post. After the inspection we were told by the owner of the practice that an application to register a manager was to be submitted.
On the day of inspection we collected 25 CQC comment cards filled in by patients and spoke with two patients. This information gave us a positive view of the practice.
During the inspection we spoke with one dentist, one dental nurse, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open from Monday to Friday between 8:30am and 5:30pm.
Our key findings were:
There were areas where the provider could make improvements. They should:
29th August 2013 - During a routine inspection
We spoke with people who use the service and they told us that they had no problems with the service. One person told us that their dentist made them feel comfortable as they were a nervous patient. Another person told us that they were new to the practice and found that staff were efficient. We found some concerns in relation to the checks that were undertaken by the provider on staff employed at the service and how the practice prevented the risks of infection.
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