About the service: Walton Out Care is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection site visit it was providing personal care to three people.

People’s experience of using this service:

¿Recruitment procedures were not always thorough to ensure prospective staff were suitable to care for people receiving personal care in their own homes, because all the required pre-employment checks were not in place. Following the inspection site visit the registered manager confirmed employment history gaps had been obtained from two staff.

¿People told us they felt safe with the care provided by staff. Risks were identified and assessed. Staff we spoke with understood their responsibility in protecting people from the risk of harm. Staff told us they had received training and an induction that had helped them to understand and support people.

¿Staffing levels were adequate to meet people’s needs who were currently receiving support from the service. People were supported to take their medicines in a safe way.

¿Staff had received training in infection control and were provided with the necessary personal protective equipment to use when carrying out care and support tasks

¿Staff supported people to make decisions about their day to day care and support.

¿When needed, people were supported to maintain their dietary requirements. Staff we spoke with were aware of who to contact in an event of an emergency.

¿People told us that staff treated them in a caring way and respected their privacy and supported them to maintain their dignity. The delivery of care was tailored to meet people's individual needs and preferences.

¿The provider’s complaints policy and procedure was accessible to people who used the service and their representatives. People knew how to make a complaint and felt their concerns would be listened to and addressed.

¿Systems were being developed to monitor the quality of the service to enable the registered manager to drive improvement.

Rating at last inspection: This was the first inspection since the provider's registration on 26 February 2018.

Why we inspected: This was a scheduled first inspection. The service is rated good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk