During our inspection of Water Orton Dental Centre we spoke with five people who used the service by telephone following our visit. We did this so we could gain their experiences of the service they received.

The practice was welcoming and people we spoke with felt that they were treated in a considerate and respectful way. Several people made a point of commenting that the staff were always polite and friendly. One person said, “I am made very welcome by pleasant staff and the dentist.”

People's treatment was planned and discussed with them and based on their assessed needs. People told us they were given information about their treatment and the cost of this. One person told us, “The whole process was explained to me, I knew what treatment to have and how much it would cost.”

The practice was clean and hygienic when we visited and people we spoke wth confirmed that this was their experience too. We saw that there were suitable arrangements for the cleaning, sterilising and storing of instruments. Staff were able to describe these procedures to us confidently.

People we spoke with knew how to complain but had never had cause to do so. They told us they would speak to the dentist if they were unhappy with anything. One person commented, “I’d speak up if I was unhappy about the service, but it is a first class service as far as I am concerned.” Another person told us, "I have no concerns, I can't speak highly enough of the dentist and all the staff."