We spoke with six people who had used Waterfall Dental Surgery. They told us that they were able to ask questions about proposed treatments before agreeing to a course of dental care. When people first registered with the practice they were asked to complete a medical and health questionnaire giving details about their medication. We were told by one person "I come here because the staff are friendly, understanding and take time to explain it all".

We looked at the surgery's infection control policy which showed that staff had access to cleaning and prevention of cross contamination procedures. The main treatment rooms displayed guidance on how to clean between people's dental treatments. During the inspection we saw staff wash their hands and apply protective resources to reduce the risk of cross infection.

We spoke with several dental staff who explained how they had kept updated with developments within dentistry through subscribing to journals and accessing on-line training and support.

Staff told us that they used monthly meetings to develop the team. One staff member told us "We use the team meeting to look at the development of the team and the needs of the service".

People were made aware of the complaints system. This was provided in a format that met their needs. We read the feedback responses from five people who had used the service. Overall these were complimentary of the service and the experiences of those who had completed the questionnaires.